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Department of Health and Social Services Departmental Support Services Results Summary | Details | Questions/Comments    Provide quality administrative services in support of the Department's mission. End Result A: Effective and efficient delivery of administrative services facilitate the department's mission. DHSS administration overhead costs have met the goal of being under 2% in each of the last four years (FY05 - FY09). In FY09, the stability of the Facilities Section staff, coupled with the internal changes initiated in FY07 and FY08, contributed to the Section continuing to process reimbursement requests in less than five days. End Result B: Management of department budget processes is improved. Due to receiving 87 inquiries response times to legislative requests have not met the 80% goal of responding to legislative inquiries withing five working days. End Result C: Effective and efficient delivery of services facilitate the department's day-to-day operations. During FY09, IT successfully made great strides on several department wide desktop deployment and server projects while decreasing the average number of days to complete service and incident calls. Performance percentages fluctuated per quarter from a low of 40% to a high of 90% in FY09. < Return to Agency list Current as of Nov 3 2009 15:10:39

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